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Customer Service Representative in Perry at Apple & Associates

Date Posted: 11/18/2018

Job Snapshot

Job Description

We are in need of a Customer Service Representative for a solid Electronics Manufacturing client of ours.  

Here is the job description:

A typical day may include the following, along with additional duties as needed:

  • Verifying and entering new customer orders.
  • Reviewing open orders and reconciling any associated issues.
  • Managing customer order expedites.
  • Interfacing with the customer to provide a timely resolution to any outstanding account issues.
  • Working with teams inside the organization to service various customer needs.
  • Generating reports on customer activity.
  • Extensive use of email (Outlook), Excel and internal business systems.

Core Competencies:

  • Demonstrable ability to multi-task and adhere to deadlines.
  • Well-organized with a customer-oriented approach.
  • Ability to work both independently and in a team environment.
  • Excellent knowledge of computer software applications including MS Outlook and MS Office, with strong Excel skills.
  • Exquisite communication and people skills.
  • Associates Degree/University Certificate or two-four years’ experience in a related role.

We’d love to hear from you if:

  • You love seeking new challenges and finding creative solutions. If you don’t know the answer, you’ll be creative enough to find it (with the support of the team).
  • You are patient, level-headed, and cool under pressure.
  • Real passion for excellence in everything you do as evidenced by your keen attention to detail.
  • You think on your feet. You like learning new things, and can learn quickly. When things change, you know how to rapidly adapt.
  • You are motivated and driven by volunteering for new challenges without being asked.
  • You take ownership of your work and possess well-developed writing abilities.